​1. Limited Warranty Coverage

​a. Warranty Duration: Oppein Cabinetry offers a limited warranty for a period of 5 years for residential customers (2 years for painted doors) and 1 year for commercial customers. The warranty period begins on the Purchase Date.

​b. Coverage Scope: This limited warranty applies to Oppein Cabinets and Parts used for domestic purposes only. It covers substantial defects in materials and workmanship. The warranty does not cover labor or shipping costs.

​c. Indoor Use Only: The warranty applies to products used in indoor environments only. Use of Oppein cabinetry outdoors is not covered under this warranty.

​2. Warranty Claim Process

​a. Original Dealer: All warranty claims must be submitted through the original dealer where the products were purchased. If the original dealer is no longer in business ​with Oppein, another dealer will be assigned to handle the warranty claim.

​b. Examination and Determination: Oppein will examine the product and, at its sole discretion, determine if the warranty applies. If the product is no longer available,  ​​Oppein may substitute it with a similar product. Please note that color matching is not guaranteed as cabinets may change over time.

​c. Proof of Purchase: The original proof of purchase receipt is required to initiate a warranty claim. Please retain your purchase receipt for warranty purposes.

​3. Warranty Exclusions

​a. Normal Wear and Tear: This warranty does not cover normal wear and tear resulting from regular use of the cabinets.

​b. Water Damage: Any damage caused by water or exposure to excessive moisture is not covered under this warranty.

​c. Misuse or Abuse: The warranty does not cover damage resulting from misuse, abuse, neglect, or improper handling, installation, or maintenance of the cabinets.

​d. Environmental Conditions: Variations in texture, color, and wood grain are natural characteristics of wood. The warranty does not cover changes in appearance,  ​​warping, splitting, or cracking caused by exposure to sunlight, smoke, moisture, household cleaners, or other environmental conditions.

​3. Transferability

​a. Non-Transferable: The Oppein cabinetry warranty is not transferable to end-users, including consumers and homeowners who purchase Oppein cabinetry products  ​through the original purchaser.

​4. Contact Information

For warranty inquiries or more information, please contact the original dealer where the products were purchased or visit our website at oppeincabinetry.ca.

Please note that this Warranty Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply to your warranty coverage.

​1. Eligibility for Returns

​a. Damaged or Defective Products: If you receive a damaged or defective product, please notify us within 3 days from the date of delivery. We may require  ​photographic evidence of the damage or defect to process your claim.

​b. Order Errors: In the event that we ship the wrong product or quantity, please notify us within 3 days of receiving the order. We may require you to provide  ​​photographic evidence or return the incorrect items at our expense.

​2. Return Process

​a. Return Authorization: All returns must be authorized by Oppein Cabinetry. To request a return authorization, please contact our customer service team at [email protected] or +1 416-798-8885. We will provide you with instructions on how to proceed with the return.

​b. Condition of Products: Returned products must be in their original condition and packaging. They should be unused, unassembled, and free from any damage, ​modifications, or alterations.

​c. Return Shipping: Unless the return is due to a damaged or defective product or an order error, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and obtaining proof of shipment.

​3. Return Policy Restrictions

​a. Non-Returnable Items: The following items are not eligible for return:

• • Custom-made or customized products.
  • Products that have been assembled, installed, or modified.
  • Products that have been damaged due to improper handling, storage, or installation.

​b. Restocking Fee: For eligible returns, a 25% restocking fee  may apply to cover the costs associated with processing the return. This fee will be deducted from  ​the refund amount.

​4. Refunds

​a. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow 7 days for the refund to be processed after we receive and inspect the returned items.

​b. Refund Amount: The refund amount will be the original purchase price minus any applicable restocking fees and return shipping costs.

​5. Limited Warranty

​Our products are covered by a limited warranty. For detailed information about our warranty coverage, please refer to the warranty document provided with your  ​​purchase or in this page section 7.

​6. Contact Us

​If you have any questions or concerns regarding our Return Policy, please contact our customer service team at [email protected] or +1 416-798-8885. We will be happy to assist you.

​Please note that this Return Policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply to your return.

​1. Advance Payment

​a. Payment Requirement: We require full payment in advance for all orders. We do not offer credit terms or accept partial payments.

​b. Order Processing: Your order will be processed and scheduled for production upon receipt of the full payment. Please note that the estimated production and delivery ​​timelines provided are based on the date of payment.

​2. Payment Methods

​a. Online Payment: We accept online payments through our secure payment gateway. You can make your payment using major credit cards or other electronic  ​ ​payment methods as specified on our website.

​b. Bank Transfer: If you prefer to make a bank transfer, please contact our customer service team for the necessary bank account details. Please ensure that any bank ​charges or fees associated with the transfer are covered by you.

​3. Order Confirmation

​a. Order Confirmation: After you have submitted your order and made the payment, we will send you an order confirmation via email. This confirmation will include the ​details of your order, payment, and estimated delivery timeline.

​b. Payment Verification: In some cases, we may require additional verification to ensure the security and legitimacy of the payment. If such verification is necessary, we will contact you promptly to request the required information or documents.

​4. Order Cancellation and Refunds

​a. Order Cancellation: Once the payment has been processed and the production of your order has begun, cancellations are subject to our Cancellation Policy. Please ​refer to our Cancellation Policy for detailed information on cancellations and applicable fees.

​b. Refunds: Refunds for canceled orders or authorized returns will be processed according to our Refund Policy. Please refer to our Refund Policy for detailed information ​on refund eligibility, processing times, and applicable fees.

​5. Taxes

​Taxes: Prices displayed on our website may or may not include applicable taxes, depending on your location and the specific tax regulations. Any applicable taxes,  ​​duties, or customs fees will be added to the order total and displayed during the checkout process.

​6. Contact Us

​If you have any questions or concerns regarding our Payment Policy, please contact our customer service team at [email protected] or +1 416-798-8885. We will be happy ​to assist you.

Please note that this Payment Policy is subject to change without prior notice. The version of the policy in effect at the time of your order will apply to your payment.